Frequently Asked Questions

General

How do I get started?

Pick your design from our collection and add the item to your cart. Fill up the details and place the order with payment, and you’re done!

How fast can my flowers get there?

We offer same-day delivery and pre-orders! Please contact us to confirm the available slots for same-day delivery before placing your order. We deliver your order from 10am – 9pm daily, please contact us if you require delivery at after 6pm. Just pick the most convenient delivery time slots for your recipient!

Delivery or Pickup Time Slots
Orders for same-day delivery/pickup need to be completed with payment made by 11am.

Morning:     10am-12pm (Payment made by 6pm for next-day delivery/pickup)
Afternoon:   12pm-3pm (Payment made by 6pm for next-day delivery/pickup)
Afternoon:   3pm-6pm (Payment made by 11am for same-day delivery/pickup)
Evening:      6pm-9pm (Payment made by 11am for same-day delivery/pickup)

How do I contact someone at TailoredFloral?

You may email us at kelly@tailored.asia or call +6012 220 8266 / +6016 939 1984 for general enquiries or workshop/weddings/events enquiries.

How is my order delivered?

Our awesome courier team delivers your order with car, van or if you’re nearby our office, our friendly team may even walk over to say hi!

How do I get a copy of my receipt?

You’ll receive a confirmation email for your purchase, we will issue an invoice upon your request.

What types of payment can I use?

Bank Transfer & Credit/Debit Card via ipay88.

How can I keep the flowers fresh and longer lasting?

Remove all the wrapping and cotton from the bouquet. Fill up your favourite vase with some fresh, cool water. Trim the stems. Remove excess leaves so that all your beautiful petals get the water. Leaves in water will decompose quickly and shorten the lifespan of your flowers. Keep them away from direct heat! They prefer staying cool (calm and collected).

How do I take care of flowers in boxes?

Treat your flowers to some fresh water everyday.

Pick Up Information

Can I just walk in and purchase?

Please place an order and make payment with us before dropping by. We do not have ready-stock bouquets nor do we have display rack for customization bouquet selection. If you would like to pick up a bouquet on the same day, please contact us no later than 3pm. Alternately, you can pre-order with us a few days before your delivery date too.

What time can I drop by to collect my bouquet(s)?

TailoredFloral DC Mall – Bens Independent Grocer
Monday to Sunday: 11am to 8pm
Public Holiday : 11am to 8pm

What should I do before picking up?

You can contact us by providing us your detail of order and your pick-up time so that we can be aware of it.

Self-pickup Address:

Damansara City Mall
Bens Independent Grocer Sdn Bhd
Lot LG – 12, Damansara City Mall,
Jalan Damanlela, 50490 Kuala Lumpur, Malaysia

General Enquiries:
Kelly Chang +6012 220 8266

Workshops / Weddings / Events:
kelly@tailored.asia

Ordering Information

How to order for Delivery?

During check out, type your address into the Shipping Address bar and then input your postcode into the ZIP section. You will be able to see the delivery fee above the “Total” section.

What should I take note of during checkout?

One order is only for one location at one particular date. For multiple date selections and/or locations, please proceed with multiple order processing. In situations where you had selected two or more different dates per order, we will seek payment from you manually.

If further problems persist please contact us to place a manual order through Facebook private messaging or Whatsapp (012-220 8266 / 016-939 1984) . Kindly note that for manual ordering, you will need to comply with the Terms and Condition for Manual Orders.Order tracking and status updates are not available for Manual Orders.

Will I be charged when I cancel my order?

Yes, you will be charged with 20% of processing/handling fee when you request for order cancellation. Changes of amount charged may apply in different situations and shall be determined when necessary.

Peak Seasons and Customization

When are the ‘Peak Periods’?

Peak Periods are when flowers are highly demanded. These seasons includes Valentine’s Day, Mother’s Day, Christmas, etc.

What should I expect during these periods?

There may be inevitable delay in our response due to high volume of incoming inquiries. Also, there may be inevitable delay in our delivery completion due to high amount of orders. Our standard delivery time are completed between 12pm – 6pm but it may extend to a couple of hours later than 6pm. We will try to do our best to deliver all orders as soon as possible.

How long does the peak periods last?

It would start around 2 weeks prior the celebrated day and ends around 1-3 days after the celebrated days. For example, in 2018, the Valentine’s Day orders started on 7th Feb until 15th Feb.

When should I place an order?

As early as possible. We do encourage you to place an order at least 4 days prior the celebrated day itself to avoid to being unable to place an order from us as there is a maximum daily-limit capacity. Customization orders are only available on Whatsapp and Facebook Private Messaging.

How is the price so much higher than before?

During the peak periods, our suppliers will increase their stock price, hence resulting an increase of bouquet prices from our side too.

When should I order before you run out of stocks?

At least 3-5 days prior.

I want to purchase customized / special flower bouquets.

‘Special’ flowers bouquet that involves tulips, peonies, garden roses are uncommon and they are seasonal flowers in Malaysia. We require you to place an order at least two days prior the delivery date. We have a variety of customized bouquets too. If it is needed for any celebration / special occasions, please let us know at least 2 weeks prior so that we can ensure that the bouquet is ready for you.

Do you have ROM bouquets?

ROM bouquets are considered as customized bouquets. Please do let us know at least 2 weeks prior the delivery date so that our ROM florist can discuss with you personally to match the bouquet with your ROM theme.