Terms and Conditions

By placing an order on this website, you are agreeing to the following terms and conditions:

Order Acceptance Policy

All orders and subscription requests received are subject to acceptance by TAILORED ASIA SDN BHD. (legal entity for Tailored Floral), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Changes to your order

If you wish to change your order or subscription, please do so by contacting us at kelly@tailored.asia . We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 10am one (1) day before the intended delivery day.

Cancellation policy

On demand orders can be cancelled by 10am one (1) day before the intended delivery day. A processing fee of RM 10 will be imposed on each refund made. You can cancel by contacting kelly@tailored.asia

Is COD available?

Unfortunately, it is not available at the moment.

Can I pay upon pickup?

This option is only available to customers who opt for manual ordering. However, we highly encourage all our customers to pay while placing an order. This is because it will allow us to work efficiently and hand you your bouquet in a shorter period of time.

Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at kelly@tailored.asia to inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the un-fresh flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Tailoredfloral.com  has no influence over these timescales.

Damage

Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at kelly@tailored.asia to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Tailoredfloral.com has no influence over these timescales.

Flower availability and substitution

All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Circumstances beyond our control

Adverse weather conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

Customer and recipient personal information

  1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
  2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
  3. During the checkout process, we ask for the following personal information:
    Customer’s email address
    We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer’s email for marketing communications from time to time. Please ensure that email addresses are accurate.
    Customer’s full name and address
    We use this information for credit and debit card validation.
    Customer’s telephone number
    We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
    Recipient’s full name and address
    We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate.
  4. How to know my message word count?
    You may use this useful website to determine if you have exceeded 250 characters:  Please note that if you have input over 250 characters, your message card will look crowded.
  5. But I want it to be a surprise…
    We understand that many had bought flowers to surprise their recipients. In this case, you may key in another phone number provided if the owner of the phone number will be receiving it on behalf. We do not encourage customers to provide phone number of another person who will not be receiving the delivery.
  6. How do you deliver the bouquets?
    We hire dispatching teams to assist us in delivery and they perform their duty on their trusty motorbikes to reach their destination swiftly. Please expect a slight delay when there may be unforeseen circumstances such as bad weather or impromptu traffic jams. Our dispatching teams are doing their best to get the bouquets to you a.s.a.p..
  7. Currently we only deliver to areas within Klang Valley area

By placing an order from our website, we will take into account that every customers had read our Terms and Conditions as well as the F.A.Q.